Operated by Steve Portaro, Broker and Master Certified Property Manager.
You will rest assured knowing that what might be your most significant secured investment is being taken care of for you with the utmost respect, care, and fiduciary responsibility while you live your life in peace.
We are a boutique in size and mighty in service, technology, and connections. We don’t refer to our clients as “doors” like large companies do; we refer to them by name and address. We do not make money from maintenance calls, like nearly every firm. Instead, we use our directory of contractors and handymen to find the most cost-effective and appropriate way to address issues. We inspect any issues on a property. We don’t simply dispatch a tech and send out a bill, but we often find we can repair or remedy it on our own, and we often do so at no cost to clients whenever we can.
Experience, Designations & Accreditations.
We provide management services for the following types of rental property:
EXCELLENT Based on 12 reviews Posted on Barry EdzantTrustindex verifies that the original source of the review is Google. My wife and I have been using Steve Portaro and Nicole Stinson, now Pivot Property Management, for several years and we could not be happier with their services. Unless you're up to date on all laws regarding landlord tenant issues, and follow those laws carefully, managing your own rental properties can be very challenging and a potential legal nightmare. I remember well the day I told myself that I wanted a property manager. I had a tenant whose AC went out at 11:00 at night on a mildly warm evening in September. My mother had passed away just two hours prior to this tenant's call. I accidentally picked up the tenant's phone call at 11:00 that night and she insisted that I get someone out to fix her AC immediately. I told her it was 11:00 at night and my mother had just died. Well, she couldn't care less, and started yelling and badgering me for not getting someone to fix the AC that night. Yep, that was it. The comfort we receive by having Steve and Nicole do everything for us is priceless, and they are really good at what they do. When there is a problem at a unit, we get notified by Steve immediately who gives us options how to best resolve the problem. Often the option Steve proposes was an effective and cost efficient fix. Since Steve is also very handy, he will sometimes take care of problems without even having to hire someone. I can go on and on, but suffice it to say, I would not hesitate to use Steve and Nicole with Pivot for our property management. They are the real deal.
Owner's reply
Thank you, Barry! I truly appreciate your and Patti's business. Ensuring your investment's security is my top priority.Posted on ERICA PAYNETrustindex verifies that the original source of the review is Google. Pivot and Steve have been managing my property for the past year. I have had the most professional experience working with Steve and he has taken such good care of my tenants. They maintain open communication and transparency at all times. I would highly recommend Pivot for your property management needs.
Owner's reply
Thank you Erica, its been a pleasure working for youPosted on Francisca Kagya-Agyemang-FrimpongTrustindex verifies that the original source of the review is Google. Last winter, our tenants reported a heating issue during one of the coldest nights of the year. Steve Portaro personally stepped in and coordinated with an HVAC professional to have the heater repaired within hours. He even provided our tenants with temporary space heaters to keep them comfortable in the meantime. The tenants were thrilled with the quick response, and as owners, we were amazed at how efficiently Steve handled the situation. His dedication to keeping both owners and tenants happy is unmatched.
Owner's reply
That was a challenging time, I'm super happy it all worked out. Looking forward to a very smooth year ahead.Posted on Besokha DasTrustindex verifies that the original source of the review is Google. We struggled for years with tenant turnover and unreliable renters until we started working with Pivot Property Management. Steve Portaro personally interviewed potential tenants and found us a fantastic family that has been renting our property for the last six years without a single missed payment. What impressed us most was Steves thorough screening process and his ability to match tenants with properties theyll truly love. Thanks to his diligence, we no longer worry about our investment property—its in excellent hands!
Owner's reply
Thank you for the kind words, very happy for you and your tenants, win win!Posted on Razaiarisoa ClaireTrustindex verifies that the original source of the review is Google. Highly recommend Pivot Property Management, been working with them for many years they have never let us down.
Owner's reply
Thank you !Posted on Melissa GranadosTrustindex verifies that the original source of the review is Google. 5 stars for Integrity and standing on business .
Owner's reply
Thank you.Posted on Michael SchaadTrustindex verifies that the original source of the review is Google. This company is top-notch. Their support is amazing and they really know how to handle any situation. And let me tell ya, they handle it all with care and speed. They take great care of my property and they make sure the tenants are happy too.
Owner's reply
Thank you!Posted on Kathryn FernandezTrustindex verifies that the original source of the review is Google. ERG Property Management has been really awesome in managing our townhouse complex. Steve is so great at taking care of issues promptly and professionally. He's always communicative, hardworking, and a pleasure to talk to. I highly recommend ERG Property Management - Steve and Nicole are the absolute best in the Real Estate business!
Owner's reply
Thank you for the nice review we appreciate it.